Terms & Conditions

See how we protect your rights via terms & conditions

this website & all the materials are operated by Asia Europe Vietnam Co.,Ltd, a company registered in Vietnam (Company No. 0314756069) (“we”“us”, or “AEV”). Please continue reading for our terms & conditions


  • “Arrival Date” means the date of arrival in the UK or Europe as described in the Confirmation.
  • “Departure Date” means the date of departure from UK or Europe as described in the Confirmation
  • “Business Day” means a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.
  • “Course” means the educational course full details of which will be set out in the Confirmation.
  • “Rules during the course ” means the course rules set out in clause 10.
  • “Course Start Date” means the first day of the Course as described in the Confirmation.
  • “Course Finishing Date” means the last day of the Course as described in the Confirmation.
  • “AEV Approval Agent” means an agent who has the legal authority to bind AEV to the terms of this Contract.
  • “Student” means the person who will be attending the Course.
  • ” Group leader” means the person responsible for the students’ wellbeing and their behaviors
  • “Terms” means these terms and conditions as amended from time to time in accordance with clause 4.1.
  • “You/Parent” means the person making the booking on behalf of the Student (who is the parent or legal guardian of the Student) and with whom the legal contract is formed, whether directly with AEV or through an AEV Approved Agent.


1.1 It is advised that you make your booking application as early as possible as places for your preferred course are (maybe) limited.

1.2 All booking applications must be made by the parents, schools or agents of the Student being booked onto the Course.

1.3 All refunds for a cancellation made by us or you are subject to the Cancellation terms & conditions outlined in clause 5

1.4 Your application for a booking on a course is an offer to enter into a binding contract with us to purchase a place on the Course. Your offer is only accepted when we send you written confirmation that your application is accepted or that we are able to offer you a place on the Course (the “Confirmation”).

1.5 We reserve the right to accept an application if the Student’s birthday falls within 12 months of the advertised age range, if it is felt by the Directors and the Parents, that the school or college in question would be the most suitable for them. We may also accept or decline your application at our absolute discretion.

1.6 From the date on the Confirmation, a contract will come into existence between us and you (the “Contract”). The Contract will continue until the Course Finishing Date, unless it is cancelled earlier in accordance with these Terms. Where the booking is made via an AEV Approved Agent, the Contract is formed with AEV and not the AEV Approved Agent.

1.7 The Contract will be subject to these Terms and the booking form. These Terms and the booking form set out the entire agreement between you and us in relation to the Course.

1.8 Please check that the details in these Terms and the booking form are complete and accurate. If you think that there is a mistake in our Terms & conditions or the booking form or that they do not contain relevant information that you are relying on, please notify us and ask us to confirm any agreed changes in writing before you submit your application.

1.9 Sometimes, due to circumstances outside of our control, we may have to change the location of the Course. Should this happen, we will notify you at the earliest opportunity of the change in location.

1.10 We accept no liability for any losses suffered due to a change of location in accordance with these Terms & Conditions.

1.11 We will do our best to meet accommodation requests where they have been expressed. Where accommodation arrangements are made, we do this is in the interests of mixing students from various nationalities, which means that the common-spoken language is English.


If you submit your application within 10 working days of the Course Start Date and you do not receive confirmation or a response from us with joining instructions within 2 working days, please contact us at support@aev.edu.vn


3.1 If you will be accompanying the Student who is travelling from overseas, we may need to contact you in the two weeks prior to the Course Start Date. You must include your contact details in Vietnam / UK when you submit your application.

3.2 You should wait to receive our Confirmation before making any travel arrangements. We will not be responsible for any travel or accommodation costs you incur if we have not sent you a Confirmation.


4.1 The fees payable for each Course (the “Fees”) are published on our website: www.aev.edu.vn and may vary from time to time. Once we have accepted your booking and sent you a Confirmation, no variation of these Terms shall be effective unless it is in writing and agreed by you and us.

4.2 A non refundable deposit of 20% is payable at the point of making the reservation

4.3  The final payment of 80% is payable 60 days before the departure date

4.4 All payment (Fees,Deposit, etc) are payable in British pounds (GBP) only

4.5 Please note that the prices do not include the cost of flight, visa fee and travel insurance.

4.6 If the visa is not granted the 20% deposit will be refunded  (this is the only time when deposit can be refunded)

4.7 If you do not pay the Fees in accordance with these Terms & Conditions, you cannot start the Course and we may cancel your booking.

4.8  You can make payment by these methods: by cash bank transfer.

4.9 Our bank details for the purpose of paying the Fees are available on the invoice/ contract issued to you along with the Confirmation.


5.1 Subject to the provisions of this clause 5, you have a right to cancel your booking within 14 days from the date of your booking confirmation (the “Cancellation Period”) without giving any reason.

5.2 All cancellations must be made in writing and take effect from the date we receive such notice. Where a cancellation is made more than 60 days prior to the Arrival Date, there will be a refund of Course Fees paid, minus the Deposit.

5.3 Due to the requirement to arrange staffing, transport, airport transfers, accommodation and other aspects of the Course in advance of the Arrival Date, where a cancellation is made less than 60 days prior to the Arrival Date, there will be no refund, except in the case of valid visa refusal (see details below) or at our sole discretion. Where a booking is amended less than 60 days prior to or after the Arrival Date, there will be no refund for any missed elements of the Course, and there may be a further charge for the additional items.

5.4 Should you cancel within the Cancellation Period after the Arrival Date we are under no obligation to offer a refund.

5.5 Notwithstanding the above, we may cancel a Course no later than 10 Business Days before the Course Start Date if there is low demand for the Course in which case you will receive a refund of any Fees that you have paid.


6.1 Any refunds due to cancellation will only be given if it is permitted under clause 5 (Cancellation). We shall not give any refund after the Course Finishing Date.

6.2 We take complaints seriously and endeavour to reply to any formal complaint made in accordance with clause 17 below (“Complaint”). It is at our complete discretion to offer refunds

6.3 If you become entitled under these Terms to receive a refund then:

6.3.1 refunds will be paid in GBP and we will not be responsible for any losses you suffer as a result of currency exchange fluctuations or exchanges;

6.3.2 we will endeavour to pay refunds by the same means as you paid the Fees.


7.1 It is your responsibility to determine how far in advance you need to apply for a visa, and to allow sufficient time to obtain a visa including any delays caused by the issuing visa office. We strongly recommend applying for a visa as soon as you receive the invitation letter

7.2 Should the Student require a visa to travel to the UK, our schools will provide a Visa support letter (“Visa Invitation Letter”). Please note we require a copy of the Student’s passport and visa.

If the visa is refused:

7.3 Subject to clause 9, if the Short Term Study (Child) visa application is refused then provided you inform us of this and we receive a valid visa refusal letter no later than ten days prior to the Course Start Date, a full refund of any fees paid will be issued

If the Visa is delayed and the delay due to the Embassy:

7.4 Subject to clause 9 if the Student has not received their visa or a visa rejection letter, and the reason for doing so is due to Embassy delays, provided you inform us of this at least ten days prior to the Course Start Date with supporting evidence we will offer you a refund of any Fees you have paid less the Deposit.

7.5 You may instead ask that we apply the Deposit to the following year’s Course, which may be accepted only at our discretion.

7.6 If you receive the visa after the Course Start Date and the Student still wishes to attend, please contact us and let us know. We may be able to find a space for them on the Course but we do not guarantee.

Reasons why you won’t get a refund

7.7 We will not offer a refund for a visa refusal or for a delay in the visa application where you do not meet one or more of these criteria :

7.7.1 You must proceed the visa application prior to the arrival date to allow for the length of application time as indicated by UK Visas and Immigration (UKVI);

7.7.2 You must provide us with all necessary documentation indicated by UK Visas and Immigration (UKVI);

7.7.3 the visa application is made after the Payment Due Date but before the Arrival Date;

7.7.4 you must be able to demonstrate that all necessary steps to obtain the correct visa and that the application form was correct and did not contain any material mistakes;

7.7.5 you notify us, at least ten days prior to the Course Start Date that the Student has not received their visa.

7.8 We reserve the right to cancel a booking if we have not received a copy of the visa at least four weeks before the Course Start Date.


8.1  Third party providers provide all accommodation, campuses, cleaning and meals which are hired in advance of the Course Start Date. We will use our reasonable endeavours to ensure that the facilities are suitable for the Course and Students however the provision of the above are ultimately out of our control and we can give no guarantee as to the proper performance of the third parties.

8.2 If you send us any feedback on the facilities or meals provided, we will endeavour to pass it on to the respective provider.


9.1 The Student attending the Course agrees to:

9.1.1 maintain an immigration status that entitles them to undertake the Course,

9.1.2 attend all classes and Course sessions regularly and on time;

9.1.3 ensure they have a level of spoken and written English sufficient to allow participation on the Course;

9.1.4 refrain from using any audio or visual recording equipment during classes or practical sessions; and

9.1.5 comply with our health and safety terms & conditions and our Course Rules (as set out below).

9.2 You agree and accept that you have informed the Student of their obligations under the Contract. You agree that you are responsible for the Student fulfilling their obligations and following the Course Rules.


10.1 We expect and hope that all students registered with AEV will have a time to remember and make every effort to show respect at all times to fellow students and members of AEV staff.

10.2 The Course Rules outlined below ensure that all the students and staff of AEV are able to enjoy the summer free from any unpleasant, intimidating or aggressive behavior and in safety.

10.3 The breach of any Course rule stated below by the Student may result in their dismissal from the Course. Furthermore if the Student breaks the law or displays aggressive, intimidating or racist behavior they will face instant dismissal from the Course. Should the Student face instant dismissal, the Student will be withdrawn from the Course with immediate effect.Therefore, they will need to return home at your expense at the earliest possible opportunity.

10.3.1 Students should attend all meals, classes and arranged activities and excursions provided.

10.3.2 We will charge the student for all damage to property, equipment and rooms

10.3.3 Gratuitous or wilful damage to school or college property, public property or other students’ property may result in dismissal from the Course.

10.3.4 Theft or suspected theft of school or college equipment or another student’s possessions may result in dismissal from the Course.

10.3.5 Consumption or possession of alcohol by the Student (irrespective of age) will result in dismissal from the Course.

10.3.6 Drug-taking or possession of drugs including psychoactive substances (in the UK formally known as legal highs) by the Student will result in instant dismissal from the Course.

10.3.7 A person must be 18 years old to purchase or to smoke tobacco products in the UK. Consumption or possession of tobacco by a student may result in dismissal from the course.

10.3.8 Racist or intimidating behaviour towards another student or member of staff will result in dismissal from the Course.

10.3.9 In the school or college accommodation, girls and boys may only mix in the designated recreation areas only.

10.3.10 If the Student leaves their rooms after lights out, they may be dismissed from the Course.

10.3.11 Personal mobile phones must be turned off during all lessons and scheduled activities.

10.3.12 The school reserve the right to search a student’s room if they are breaking any of the Course Rules.


11.1 We would like to use photographs, video clips and other media of students during the Course for the purpose of AEVs promotional material, including but not limited to;

11.1.1 future marketing (right to terms & conditions);

11.1.2 advertisements;

11.1.3 our website and social media

We would also like to use any feedback received from Parents or Students under our terms & conditions and end of Course surveys for the same purpose.

11.2 When applying for a Course with us, please indicate your acceptance for us to be able to use such material for the purpose specified in clause 11.1 above by ticking the relevant box on the booking form.


12.1 Parents and friends are welcome to visit the Student on the Course. If the student is out of the school or out of the care and responsibility of our staff during an excursion, you must provide written permission by signing an absence form.

12.2 Due to logistics and to ensure a smooth running of a pre-planned itinerary, it is not possible to visit a student whilst they are on an excursion.


13.1 All travel details will be under confirmation in writing as to any changes that may occur. The cost of excess baggage is entirely the responsibility of the Student and AEV will not pay this charge under any circumstances. Please check the airline’s policy before travelling.


All students attending a course with AEV must have comprehensive travel insurance. AEV, in association with our preferred partners, could provide all students with travel insurance.


15.1 Nothing in these Terms & conditions shall operate to exclude any liability of AEV for fraud or fraudulent misrepresentation, personal injury or death caused by the negligence of the company or those employed by the company or anything else which AEV cannot by law exclude liability for.

15.2 The details of the program have been published in good faith. We reserve the right to make any changes or alterations to any aspect of the Course under terms & conditions . ( in the event of unsuitable weather conditions or other factors beyond our control).


16.1 Our privacy policy is available at https://www.aev.edu.vn/privacy-notice/ Your privacy and personal information are important to us. Any personal information that you provide to us is under usage with our terms & conditions. We explains what personal information and how and why we collect, store, use and share such information. You can contact us and supervisory authorities, if having complaint about the use of your personal information.


17.1 If you have any complaints about the Course, please raise this with us via email at:


18.1 We may transfer our rights and obligations under any booking to another organisation. And we will always notify you in writing if this happens. But this will not affect your rights or our obligations under these Terms.

18.2 This Contract is between you and AEV. Except cases Terms, no other person shall have any rights to enforce any of its Terms.

18.3 Each of the paragraphs of these Terms & conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

18.5 AEV shall not be in breach of the Contract nor liable for delay in performing under the Contract if such delay or failure result from events, circumstances or causes beyond its reasonable control