Asia Europe Vietnam respects your privacy and commits to protecting your personal data. This privacy privacy outlines how we look after your personal data when you visit our websites (regardless of where you visit them from) and it highlights what your privacy rights are and how the law protects you.

Summary of how we use your personal data

• Asia Europe Vietnam uses your personal data:
  • where we need to perform the contract which we are about to enter into, or have
    entered into, with you;
  • where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
  • where we need to comply with legal obligations;
  • where we have your consent with our privacy policy
• We share personal data to Group and on occasion with third parties, such as:
  • companies that assist us in performing our services;
  • our insurance providers;
  • companies carrying out background checks (where relevant and necessary).
• Where we rely on your consent, such as for marketing purposes, you can withdraw this consent at any time.
• Our privacy policy sets out more details of this processing, including details of your data protection rights, and your right to object to certain processing.

What does this policy cover?

This policy describes how Asia Europe Vietnam will make use of your personal data when you register your details or your child’s details on any one of the Asia Europe Vietnam’s website, so when we mention “Controller”, “we”, “us” or “our” in this privacy policy, we are referring to the relevant company in the Dukes Education Group responsible for processing your personal data.

It also describes your data protection rights, including a right to object to some of the processing which Asia Europe Vietnam carries out. More information about your rights, and how to exercise them, is in the “What rights do I have?” section.

What information do we collect?

We collect and process personal data about you when you interact with us and our websites, and when you purchase resources and/or services from us. This includes:

• your name, your child’s name;
• your child’s gender;
• your child’s age/date of birth together with any relevant medical information
  required for us to perform a service (only where necessary);
• your home address, email address and phone number;
• your payment and delivery details, including billing address and credit card details only when confirming purchase order (where relevant);
• your marketing preferences (with consent)
• communications that you may send to us;
• information related to the browser or device you use to access our website;
• information that does not directly identify you (your IP address through the placement of cookies; and location data which may be gained through your IP address).

How do we use this information, and what is the legal basis for this use?

We process this personal data for the following purposes:

• To fulfill a contract, or take steps linked to a contract: this is relevant where you purchase resources or services from us. This includes:
  • verifying your identity;
  • taking payments;
  • communicating with you;
  • providing customer services and arranging the delivery or other provision of resources or services.
• As required to conduct our business and pursue our legitimate interests, in particular:
  • we will use your information to provide details of resources and services you have enquired about or resources or services you have requested, and respond to any comments or complaints
  • we monitor use of our websites and online services, and use your information to help us evaluate, improve and protect our resources, content, services and websites, both online and offline;
  • we use information you provide to personalize our website, resources or services for you;
  • where relevant, if you provide a credit or debit card as payment, we also use third parties to check the validity of the sort code, account number and card number you submit in order to prevent fraud (see data sharing below);
  • we monitor customer accounts to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime, in accordance with applicable law;
  • we use information you provide to investigate any complaints received from you or from others, about our website or our resources or services;
  • we will use personal data in connection with legal claims, compliance, regulatory and investigative purposes as necessary (including disclosure of such information in connection with legal process or litigation), for example we may need to share personal data with the Department of Education or an inspection authority to comply with our regulatory obligations;
  • we use personal data of some individuals to invite them to take part in market research.
• Where you give us consent:
  • we place cookies and use similar technologies in accordance with our policy
  • we will keep you updated about any of our summer schools, services or offers by email, telephone, or SMS text message ( if you have given consent/subscribed to our newsletter)
  • we will contact you directly via social media to answer your request
  • on other occasions where we ask you for consent, we will use the personal data for the purpose which we explain at that time.
• By law for some cases:
  • where we need parental consent to provide online services to children under 13.
  • in response to requests by government or law enforcement authorities conducting an investigation.

Relying on our legitimate interests & privacy policy

We have carried out balancing tests for all the data processing we carry out on the basis of our legitimate interests, which we have described above. You can obtain information on any of our balancing tests by contacting us using the details set out later in this notice.

Withdrawing consent or otherwise objecting to direct marketing

Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your personal data for other purposes, such as those set out above. In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests. You have an absolute right to opt-out of direct marketing, at any time. You can do this by following the instructions in the communication where this is an electronic message, updating your preferences in any account or by contacting us using the details set out below.

Who will we share this personal data with, where and when?

We will share your personal data for reporting, safeguarding, quality control and potential referral basis (for example, to our consultancy division in respect of university applications). Also, we will share personal data other organisations, such as insurers and organisations which conduct background checks, where necessary.

We will share personal data with government authorities and/or law enforcement officials if required for the purposes above, if mandated by law or if required for the legal protection of our legitimate interests in compliance with applicable laws.

We will share personal data with third party service providers, who will process it on behalf of a Controller for the purposes identified above. In particular, we use third party providers of website hosting, maintenance, marketing and identity checking.

In the event that we change the owner or integrate with another business, we will disclosure your information to our advisers, prospective purchaser’s adviser and the new owners of the business.

All accommodation, campuses, cleaning and catering are provided by third party providers (the host schools and colleges) which are hired in advance of the Course Start Date. We will share personal data with these suppliers to assist us in performing our duties – eg. to ensure dietary requirements are met.

Cookies and how we use them

Cookies are small text files that track n your computer by websites that you visit. We use it in order to make websites work, or work more efficiently, as well as to provide
information to the owners of the site.

Please refer to the cookie policy on our website for further details on this and how you can manage any cookies we use. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

What rights do I have?

You have the right to ask us for a copy of your personal data; to correct, delete or restrict processing of your personal data. Please note that we obtain the personal data you provide to us for a contract or with your consent in a structured, machine readable format

In addition, you can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the personal data to meet a contractual or other legal requirement, or where we are using the personal data for direct marketing).

These rights may only apply to some of the cases, for example if fulfilling your request would reveal personal data about another person, where they would infringe the rights of a third party (including our rights) or if you ask us to delete information which we obligate to keep or have compelling legitimate interests in keeping. We include relevant exemptions in both the GDPR and in the Data Protection Act 2018. We will inform you of relevant exemptions we rely upon when
responding to any request you make.

To exercise any of these rights, you can get in touch with us via our Data Protection Champion below. If you have unresolved concerns, you have the right to complain to an EU data protection authority

How long will you retain my personal data?

We only retain your personal data accordingly to law, and as long as it is necessary to.

How do I get in touch with you?

We hope that we can satisfy any queries you may have about the way we process your personal data. If you have any concerns about how we process your personal data, you can get in touch with us by email:
support@aev.edu.vn

Which Controller entity is my data controller, and which affiliates might my personal data be shared with?

The Controller for your information is the entity which manages the website you have visited.